Refund & Cancellation Policy

Last updated 10 September 2026

This policy explains how cancellations and refunds are handled for orders placed on Aiva Perfume.

Refunds

No refund available. All sales are final once an order is placed and payment is confirmed.

Cancellations

Orders cannot be cancelled once they have been placed and paid for.

Damaged or incorrect items

If something is wrong with your order — a damaged, defective or incorrect item — please contact us within 48 hours of delivery with your order number and photos, and we will do our best to help.

Contact us

For any questions about cancellations, please reach us through our Contact page.